Terms & Conditions

Gameheist is a console, PC and pool gaming lounge in Gwalior, Madhya Pradesh. In these terms, “we” and “us” mean Gameheist Entertainment LLP, and “you” means the person booking or playing.

• You sign in with your Google account. The first time, we also ask for your mobile number and name. Staff use them to find your booking at the counter.
• Give a mobile number that is yours and that you can be reached on.
• You are responsible for bookings made from your account. Tell us at once if you think someone else is using it.
• Do not make bookings with someone else’s account or number, with false details, or with any automated tool.

• You can book online from today up to 7 days ahead, within our opening hours.
• One account can hold up to 3 upcoming online bookings at a time. This keeps stations fair for everyone.
• Sessions start on the hour or half hour. The booking screen shows the lengths you can choose.
• The price is shown before you book. It is worked out by our system from the current rates and any offer that applies. Only one offer applies to a booking; offers do not combine.
• Console prices are per player per hour. PC and pool prices are per station per hour. If the number of players changes at the counter, the price changes with it.
• A booking is for the station type, time and number of players you chose. Staff may seat you at a different station of the same type if needed.
• Walk-ins are welcome when a station is free. Online bookings come first for their booked time.

Opening hours: Mon–Thu 12 PM – 8 PM, Fri 2 PM – 8 PM, Sat 12 PM – 11:59 PM, Sun 12 AM – 11:59 PM. We may close on some days; closed days cannot be booked.

Right now you pay at the counter, in cash or by UPI, once your session has started or after it ends. Nothing is charged when you book online.

• Food, drinks and any charges added during your visit go on the same bill and are paid at the counter.
• The price you see when you book is the price you pay for that booking. Anything else on your bill is listed line by line, and staff will tell you before it is added.
• Your bill total is rounded to the nearest rupee, and the rounding is shown on the bill.
• Please settle your bill before you leave.

• Check-in opens 15 minutes before your start time. Show your booking code at the counter.
• If you have not checked in 15 minutes after your start time, your booking is marked as a no-show and the station is released.
• Running late? Call us on 83054 54343. Staff may hold your station for up to 30 minutes more.
• Your session ends at its booked end time, even if you arrive late.
• You can ask staff to extend your session if the station is free. Added time is charged at the current rate.

You can cancel in the app up to 3 hours before your start time, at no cost. If you do not show up, the booking is released as a no-show. To move a booking to another time, cancel it and book again, or ask staff at the counter before you check in. Refunds are covered in our Refund & Cancellation Policy.

• Treat staff and other players with respect. Abuse, threats, fighting or harassment are not allowed.
• No smoking, vaping, alcohol or drugs inside the venue. We may refuse entry to anyone who appears to be under their influence.
• No betting or gambling on games.
• Food and drinks are sold at the counter. Ask staff before bringing in outside food. Keep drinks away from consoles, PCs and the pool table.
• Do not install software, change system settings, use cheat tools or plug devices into our machines without asking staff.
• Keep the volume and language reasonable. Use headphones where staff ask you to.
• Follow staff instructions about the venue, the equipment and safety.

You may sign in to your own game or platform accounts on our machines. Sign out before you leave. We are not responsible for accounts left signed in, for in-game purchases you make, or for the rules of any game or platform. Titles rotate; ask at the counter for what is available.

• Players of all ages are welcome, with or without a parent or guardian.
• If a player is under 18, their parent or guardian is responsible for letting them visit, book and play. By allowing it, the parent or guardian accepts these terms on the child’s behalf.
• A parent or guardian is responsible for a child’s behaviour, safety, belongings and bill while at the venue, and for any damage they cause.
• We do not supervise children. Staff are not responsible for looking after a child at the venue.
• Some games carry age ratings. It is up to the player or their parent to choose suitable games. Staff may decline to set up a game they think is not suitable.

• Please handle consoles, controllers, PCs, headsets and the pool table with care.
• Tell staff straight away if something is not working. We will try to move you to another free station.
• Normal wear is our cost. If equipment is damaged through misuse or carelessness, a reasonable repair or replacement cost is added to your bill. Staff will explain the charge, and the reason is written on the bill.

• Take regular breaks. Stop playing if you feel unwell, dizzy or have eye strain.
• Some games contain flashing lights. If you or anyone in your group has photosensitive epilepsy or a similar condition, check with a doctor before playing.
• Keep bags and cables clear of walkways.

Keep your phone, wallet and other belongings with you. We are not responsible for their loss or damage, unless it was caused by our negligence.

• The venue is covered by CCTV for safety and security.
• We sometimes take photos and videos at the venue and post them on our social media. If you do not want to appear, tell staff. We will leave you out, or remove a post you are in when you ask.
• A parent or guardian can ask us at any time to leave out or remove photos of their child.

Our Privacy Policy explains how long we keep footage and how to ask for removal.

We may refuse entry, end a session or block an account from booking online if these terms are broken, for example after repeated no-shows, misuse of the booking system, or behaviour that puts people or equipment at risk. If we end a session for a rule break, time already played is still charged.

We may cancel a booking if we close for a holiday, change our opening hours, or cannot open because of a power or network failure or another reason outside our control. We will tell you, and if you have paid anything for that booking, we give it all back. If a station stops working while you are playing, staff will move you to another station if one is free. If they cannot, you are charged only for the time you played, or nothing. We are not liable for delays or failures caused by events outside our reasonable control, such as natural events, government orders, strikes or utility failures. Details are in our Refund & Cancellation Policy.

We take reasonable care to run a safe venue and a working booking system. To the extent the law allows, our total liability for any booking is limited to the amount you paid for it, and we are not liable for indirect losses. We are not responsible for injury, loss or damage caused by a player’s own actions, by ignoring these terms or staff instructions, or by another visitor. This limit does not apply to death or personal injury caused by our negligence. Nothing in these terms limits liability that cannot be limited under Indian law, or your rights under the Consumer Protection Act, 2019.

We may update these terms. The date at the top shows the latest version. A booking is covered by the terms in force when it was made.

These terms are governed by the laws of India. Please talk to us first; most problems are sorted out at the counter. If a dispute cannot be settled, the courts at Gwalior, Madhya Pradesh have jurisdiction. This does not affect your right to approach a Consumer Commission.

For any question about these terms, call us on 83054 54343 or speak to staff at the counter.