Refund & Cancellation Policy

Right now nothing is charged when you book online. You pay at the counter, in cash or by UPI, once your session has started or after it ends. So cancelling an unpaid booking costs you nothing.

• You can cancel in the app, from My bookings, up to 3 hours before your start time.
• Each booking keeps the cancellation cutoff that applied when you made it. Your booking page shows the exact deadline.
• After the cutoff, the app no longer lets you cancel. Call us on 83054 54343 and staff can still cancel it for you.
• If you booked more than one PC together, cancelling in the app cancels all of them. To cancel just one, ask staff at the counter.

To move to another time, cancel before the cutoff and book again. Or ask staff at the counter before you check in: they can move your booking to another free time at the price you originally booked. Console prices are per player, so if your group gets bigger or smaller at the counter, the price changes to match.

• If you have not checked in 15 minutes after your start time, your booking is marked as a no-show and the station is released for others.
• If you are running late, call us on 83054 54343 before that happens. Staff may hold your station for up to 30 minutes more.
• There is no refund for a no-show. Nothing is charged for a no-show on an unpaid booking.
• If you arrive late, your session still ends at its booked end time.

If you choose to finish before your booked end time, the unplayed time is not refunded. If you had to stop because of a problem on our side, tell staff at the counter and they will sort out your bill.

Food and drinks you bought, and any charge added to your bill (for example for damaged equipment), stay payable even if your session is cancelled. If something you bought was not right, tell staff straight away.

We may cancel a booking if we close for a holiday, change our opening hours, or cannot open because of a power or network failure or an equipment fault. We will tell you. You pay nothing for that booking, and if you already paid, we give back everything you paid. Where we can, we will first offer you another free station or time.

If a station breaks during your session, staff will move you to another free station if there is one. If not, you are charged only for the time you played, or nothing at all.

If a refund has not reached you or you disagree with a decision, call us on 83054 54343 or speak to staff at the counter. If it is still not resolved, contact our Grievance Officer.